We are recruiting!

Our international client in Kenya is looking for a data-driven and hands-on Debt Collection Process Lead to design, optimize, and manage end-to-end collections workflows for vehicle and device finance in Kenya. In this role, you will lead initiatives that strengthen the customer repayment experience while ensuring collections operations remain efficient, compliant, and scalable. On a day-to-day basis, you will work closely with the Head of Debt Collection and partner teams across Credit/Risk, Customer Service, Product/IT, and Legal to turn data insights into operational improvements. This is a high-impact role for someone who is proactive, structured, and takes full ownership.

For more information and how to apply, please follow the link below.

Responsibilities:

• Process design & optimization
• Documentation & training
• Cross-functional delivery
• Continuous improvement
• Compliance & governance
• Performance measurement & reporting

Qualifications:

• Experience improving operational processes
• Comfortable working with data and dashboards to understand performance and track results (strong Excel skills).
• Ability to work with different teams and get things done together (Customer Service, Credit/Risk, Product/IT, Legal, and external partners when needed).
• Strong sense of ownership, with good communication and stakeholder management skills.
• Willingness to relocate to Nairobi (Kenya).
• Experience with debt collection processes.
• Interest in automation and practical tech improvements (rules-based case allocation, workflow tools, customer communications; curiosity about AI is a plus).
• Working experience with Power BI, SQL, or similar tools.

Qualified candidates are welcome to apply. Please be advised that only shortlisted candidates will be contacted.